Frequently asked questions

We look forward to welcoming you to Novotel Rayong Star Convention Centre. Our Frequently Asked Questions guide is designed to provide answers to many common pre-arrival inquiries. Should you require further assistance, please do not hesitate to contact our dedicated hotel team via email at [email protected] or by phone at +66 33 017 980. We are committed to ensuring your stay is seamless and enjoyable.

Reservation

Which are check-in and check-out times?

Hotel check-in is at 2:00pm and check-out is 12:00pm. If you would like to request an earlier arrival or later departure please contact our team at [email protected] or call +66 33 017 980.

Rooms & Suites

Do you offer any rooms for disabled guests

Our hotel offers a 43 sqm. Deluxe Room, Lounge Access, 1 King Bed for guests with additional needs to feel safe and comfortable during their stay.

Amenities & Services

Is Wi-Fi access available? Is it free?

You can stay connected with fast and free Wi-Fi throughout the hotel.

Do you offer any activities for kids

Time spent with loved ones is time well spent, so we make every moment matter. Create family memories together at the Kids’ Club or leave your little ones in the care of our team. We also have a fun outdoor kids playground to get some fresh air and burn some energy.

Access

How far is the beach from the hotel?

You’ll find both Saengchan and Laem Charoen beaches are within a 6km radius of the hotel.

Disabled Guests

Do you offer rooms to share?

Travelling for business or with a friend? We have Standard and Superior rooms with twin beds. Or, you can enjoy more space in our Executive Suite and add an extra bed in room for an adult.

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